Pros:
Great location, the neighbors are friendly, the appliances are fine, we had a mouse once and pest control was called/came the same day so that was good. I think if the problems were like, super urgent, management would probably actually show up.
Cons:
When we first moved in, we were impressed by how responsive and fast management was in getting back to us/fixing problems. I now realize that they were the ones trying to impress us, and now that we are no longer new tenants, they could not care less. The heat sucks, the rent is too high for how tiny the apartment is, and management never shows up when we ask (but of course, when they finally do show up it’s unannounced). The super doesn’t answer texts or phone calls either, so you really just have to call management and pray that they actually do something. Also there’s a pretty bad mail theft problem, but a neighbor put some signs on the door (since management wouldn’t install lockboxes as many of us requested), and that seems to have helped.
The only reason I say the problems aren’t bad enough to make me leave is because unfortunately I’ve had bad management/supers/landlords in my past few apartments too. The price of living in NYC I guess!
Advice to owner:
Your job is owning a building, it shouldn’t be that difficult to respond to your tenants. Either fix the problems in a timely manner or sell the building and get a real job.