Twenty Exchange at 20 Exchange Place,

Manhattan, NY 10005

Love all the staffs working in the building, friendly, professional, and responsive. Love the location as well - close to many subways. I’ve stayed on 2 floors and all my neighbors were quiet (or at least the sounds transmission is minimal through walls)

Barely got sunlight, the rent keeps getting higher and the new owner requires to use Bilt or check to pay for rent.

I don’t like Bilt. Would prefer wiretransfer

Beautiful building
Door + Valet staff
Ameneties

Management are anti-tennant

Improve management communication skills

Great building staff, gym, lounge, beautiful lobby

Horrific rent increases, small units

Gym, roof access, elevators, package valet, and great doormen

A bit pricey, and the elevators would occasionally not work

The apartment has friendly staff / doormen, good amenities (gym, rooftop grill area), and lots of floors with washers and dryers. The apartments are good value if you can get a rent stabilized unit.

There have been elevator issues, which is no surprise to the people who google the apartment complex. We knew this going in, so we picked a lower floor in case they went out. We have had very few issues but it still can be frustrating. The building is a converted office complex, and the finishing is less than perfect.

I have nothing bad to say about this building as I absolutely love it.All the maintenance/front desk/mail room workers are so kind and helpful.

My favorite parts are the rooftop lounge and gym being here.

Nothing at all

Keep it up!

The doormen are so helping and nice
The rooftop in summer
Gym in building

Not working with long time tenants on price

Doorman, gym, roof, same floor storage, location, nice layout and features inside apts.

need to come downstairs to go up to the gym & doormen comment, expensive

Very safe and clean and quiet

Sometimes elevators break

Lovely art deco building

The overall age group living here is 20somethings and hence the activities tend to be party, party, party abd throw up

renovate

Very clean and in a great location.

Expensive and they raised rents a lot this year.

Nice lobby. Great doormen. Nice elevators. Good amenities with gym, package room, lounge, and roofdeck. Modern applicances

Slightly difficult for move in with only one service elevator that was not too large and non lobby floor hallways are average looking.

Hot water
Working dishwasher
Working AC units

No AC in the lounge
Lounge looks run down
Rundown equipment in the gym
Some front door men are nice

Sleek apartments with modern finishes/appliances, great neighborhood, friendly door, maintenance & mailroom staff.

Neighbor noise levels can be high and walls are not well noise insulated, but to their credit management was responsive and got it under control. Elevators were an issue for quite a while too but seem to be back to normal.

UPDATE: Just want to drop an update now that I'm officially moved out. My lease ended mid-month but they charged me for the full month — when I inquired they said this was standard procedure and it would be fully refunded. On move out I painstakingly cleaned the apartment, patched up wall holes, etc., and scheduled a walkthrough with the Super who signed off on "normal wear & tear" immediately (the place was immaculate). Well sure enough, management returned my full security deposit but skimmed $50 off my rent overpayment for "wall damage" — presumably hoping I wouldn't notice it deducted that way. Fifty bucks won't break me but how can this possibly be legal given that nothing was brought up during the walkthrough I specifically scheduled to avoid these surprises? Anyway — beware arbitrary move-out "fees".

Stop overcharging rent and treat your tenants fairly on move-out

I love the unique layout of the apartments and the high ceilings. I also love the building staff and the maintenance crew are fantastic. I don't have any issues with noise from neighbors and have a lot of closet space.

There is only a half sized dishwasher in all apartments.

The outside smells of animal pee during the summer due to everyone curbing their dog outside the building.

The terrace is small and doesn't get much sun

The gym is also small and equipment isn't always maintained.

It would be great if the outside entrance could be hosed down more frequently in the summer to get rid of the animal waste smell. Would also love a bigger space for the gym with more sunlight.

The building was very organized and everything from picking up packages to leaving keys for guests was always easy and reliable.

The 1 bedroom unit was spacious and had a complete kitchen with new appliances (including a dishwasher).

I had an uninterrupted view of the Verrazano bridge and entire bay -it was a joy to wake up to every morning.

There was consistently facade work going on. While the scaffolding was only at ground level ropes past the window for workers/materials were common.

The HVAC units (in the bedroom and living area) were kind of loud to the point I often used them less and just opened windows.

Stop letting Pace kids carve up the low rise apartments to turn a 2 bedroom into a dorm room suite. Fri/Sat was a little crazy in the lobby with all the student shenanigans.

The heart of FiDi. Great location to the 2/3/4/5/J/Z lines.
Great access to East and Hudson River.
Great building staff members, very kind people.

Horrible experience with the elevators from floors 16 to 53 were shut down for several months.

Nice building with good amenities. Doormen were friendly and helpful

Big and impersonal

Well run place, limited complaints in my two years there

Location was suboptimal in financial district

Build community

Great front desk staff, super helpful at all times!

Two building management companies in the course of 1 yr lease. The worst building management I have ever had, super non responsive. The elevators have been broken for my entire lease tenure and management has not been responsive at all to the tenants concerns. It’s like living in a walk up building with really shitty management

Take care of your tenants and what they signed up for prior to the lease