Twenty Exchange at 20 Exchange Place,

Manhattan, NY 10005

Beautiful building
Door + Valet staff
Ameneties

Management are anti-tennant

Improve management communication skills

Great building staff, gym, lounge, beautiful lobby

Horrific rent increases, small units

Gym, roof access, elevators, package valet, and great doormen

A bit pricey, and the elevators would occasionally not work

The apartment has friendly staff / doormen, good amenities (gym, rooftop grill area), and lots of floors with washers and dryers. The apartments are good value if you can get a rent stabilized unit.

There have been elevator issues, which is no surprise to the people who google the apartment complex. We knew this going in, so we picked a lower floor in case they went out. We have had very few issues but it still can be frustrating. The building is a converted office complex, and the finishing is less than perfect.

I have nothing bad to say about this building as I absolutely love it.All the maintenance/front desk/mail room workers are so kind and helpful.

My favorite parts are the rooftop lounge and gym being here.

Nothing at all

Keep it up!

The doormen are so helping and nice
The rooftop in summer
Gym in building

Not working with long time tenants on price

Doorman, gym, roof, same floor storage, location, nice layout and features inside apts.

need to come downstairs to go up to the gym & doormen comment, expensive

Very safe and clean and quiet

Sometimes elevators break

Lovely art deco building

The overall age group living here is 20somethings and hence the activities tend to be party, party, party abd throw up

renovate

Very clean and in a great location.

Expensive and they raised rents a lot this year.

Nice lobby. Great doormen. Nice elevators. Good amenities with gym, package room, lounge, and roofdeck. Modern applicances

Slightly difficult for move in with only one service elevator that was not too large and non lobby floor hallways are average looking.

Hot water
Working dishwasher
Working AC units

No AC in the lounge
Lounge looks run down
Rundown equipment in the gym
Some front door men are nice

Sleek apartments with modern finishes/appliances, great neighborhood, friendly door, maintenance & mailroom staff.

Neighbor noise levels can be high and walls are not well noise insulated, but to their credit management was responsive and got it under control. Elevators were an issue for quite a while too but seem to be back to normal.

UPDATE: Just want to drop an update now that I'm officially moved out. My lease ended mid-month but they charged me for the full month — when I inquired they said this was standard procedure and it would be fully refunded. On move out I painstakingly cleaned the apartment, patched up wall holes, etc., and scheduled a walkthrough with the Super who signed off on "normal wear & tear" immediately (the place was immaculate). Well sure enough, management returned my full security deposit but skimmed $50 off my rent overpayment for "wall damage" — presumably hoping I wouldn't notice it deducted that way. Fifty bucks won't break me but how can this possibly be legal given that nothing was brought up during the walkthrough I specifically scheduled to avoid these surprises? Anyway — beware arbitrary move-out "fees".

Stop overcharging rent and treat your tenants fairly on move-out

I love the unique layout of the apartments and the high ceilings. I also love the building staff and the maintenance crew are fantastic. I don't have any issues with noise from neighbors and have a lot of closet space.

There is only a half sized dishwasher in all apartments.

The outside smells of animal pee during the summer due to everyone curbing their dog outside the building.

The terrace is small and doesn't get much sun

The gym is also small and equipment isn't always maintained.

It would be great if the outside entrance could be hosed down more frequently in the summer to get rid of the animal waste smell. Would also love a bigger space for the gym with more sunlight.

The building was very organized and everything from picking up packages to leaving keys for guests was always easy and reliable.

The 1 bedroom unit was spacious and had a complete kitchen with new appliances (including a dishwasher).

I had an uninterrupted view of the Verrazano bridge and entire bay -it was a joy to wake up to every morning.

There was consistently facade work going on. While the scaffolding was only at ground level ropes past the window for workers/materials were common.

The HVAC units (in the bedroom and living area) were kind of loud to the point I often used them less and just opened windows.

Stop letting Pace kids carve up the low rise apartments to turn a 2 bedroom into a dorm room suite. Fri/Sat was a little crazy in the lobby with all the student shenanigans.

The heart of FiDi. Great location to the 2/3/4/5/J/Z lines.
Great access to East and Hudson River.
Great building staff members, very kind people.

Horrible experience with the elevators from floors 16 to 53 were shut down for several months.

Nice building with good amenities. Doormen were friendly and helpful

Big and impersonal

Well run place, limited complaints in my two years there

Location was suboptimal in financial district

Build community

Great front desk staff, super helpful at all times!

Two building management companies in the course of 1 yr lease. The worst building management I have ever had, super non responsive. The elevators have been broken for my entire lease tenure and management has not been responsive at all to the tenants concerns. It’s like living in a walk up building with really shitty management

Take care of your tenants and what they signed up for prior to the lease

- No problems with heat or water
- Convenient location
- Great doormen
- Fast and responsive maintenance

-Broken elevators for 8 months
- AC consistently broken
-Laundry room consistently has broken machines
-Loud neighbors

Please listen to your tenants.

The front door and mailroom staff
Cleanliness
Roof deck and lounge

Broken elevators
Washing machines are broken sometimes
Not a lot of natural light on lower floors
Street noise

Fix the elevators

I lived in 20 Exchange for 3 years and enjoyed my time there. Doormen, maintenance workers, package room staff, etc. were all extremely friendly. Any maintenance requests were dealt with promptly, including replacing a stove, fixing the sink, unclogging the bathtub. We received our entire security deposit back, no issues there.

- Sometimes the street smells prior to walking into the building
- Had a neighbor move in towards the end of my lease that had two dogs that barked every night into the early hours of the morning. Not much was done to remediate the issues (but I was moving out anyways)

Laundry rooms could be maintained a bit better and overall great experience!

Amenities, updated apartments, doormen are very kind

Strict about flex walls

In the before times, this was a well run building. Doormen/building staff (NOT MANAGEMENT) are super sweet and helpful. Nice finishes inside apartments.

Google it. Elevators breaking down, no reimbursements or concessions, rude and dismissive management, freefalling elevators, dog excrement in the stairwells, ect.

Quit while you’re ahead. REPLACE THE ELEVATORS.

- Spacious for what it is
- No pests
- Clean
- Friendly staff

- Broken elevators
- Slow to respond management
- Moving is a pain with all the rules

, doorman building

Loud street, elevators break

Fix every thing

Pet friendly and nice place

Elevator have problem sometimes

It's clean, very short walk to everything, has a nice rooftop lounge. Walls seem thick, I couldn't hear my neighbors.

Lots of shadows from other buildings; my apartment was dark even in the middle of a sunny day.

Elevator call buttons weren't working when I lived here but you could just call the front desk and they would send an elevator for you, so not a big deal overall

Great location, great staff.

-Elevators have been an ongoing issue for months.
-Because of the work they’ve been doing on the fixing the elevators we’ve had the electricity turned off multiple times in the last 3 months or so.
-My neighbor loves to blast his crappy EDM SoundCloud DJ music Wednesday-Sunday. I’ve called down to the front desk multiple times and it’s still an issue.

Location is convenient for downtown workers.

The elevators have been consistently broken since December. People in high floors (up to 55) have to walk up dozens of flights everyday because of elevator issues. Management has failed in acting transparently or fairly with this issue. Residents are constantly in the dark and have been given no rent concessions. Politicians and regulators have been involved and yet management has failed to make any progress on the issue. Significant damage to quality of life, and yet, they continue renting apartments.

Fix the elevators, give rent concessions for the hardship you put tenants through, and stop renting out new apartments on high floors until elevators are resolved.

Good area friendly staff

If you’re not above the 10th floor it’s pretty dark

Staff is very friendly and helpful. Amenities and apartments are clean and pretty well maintained.

Shared laundry gets a lot of use - a lot of people live in the building. Some apartments don’t get great light. If you’re messy, especially kitchen-wise you will likely get roaches. They spray often but it can still happen

None.

Best doorman mailroom stuff and cleaning stuff
Location is good

Management is pain in the ass to deal with

Units are large and extremely clean, very well managed. Gym is decent and has a full time management company come in to clean during covid and take people’s temperatures. Doormen are incredibly awesome, mail room staff are even better!

Rooftop being on 19th floor - kind of a damper that there isn’t a view. Also have had to call maintenance a TON to fix the AC/Heat over the past few years. Kitchen counter space is limited.

Improve amenities on roof

The doormen are great. The gym is on a higher floor so you have a little view when you workout. The lounge and terrace area is very nice.

The street feels like a back alley, very quiet and dark

We really enjoyed it!

Management is easy going, doormen are super nice, many elevators, amenities are great, apartments are new and spacious

Pets pee and poop right in front of the building and it smells sometimes as much as they clean. Rooftop and lounge furniture could be modernized.

Do something about pets peeing and pooping in front of the building! Everyone passes by and we all have to smell it.

The building is huge, with many elevators, and the lobby preserved the amazing historical architectural details. Laundry is available every couple of floors, which is great even though the machines are often out of service. Responsive 24/7 doormen (frat bro attitude) and amazing mailroom staff. The amenities (gym, outdoor terrace, lounge and coworking space) are decent and clean, but you would expect a view from the 19th floor. Apartments are well noise-proofed from one another but NOT from the street (even on a high floor). The appliances inside the flat are nice and decent quality, but the wall paint and closet doors aren’t.

The building overall is clean and nice but the corridors are spooky and dark. The apartments lack any charm. You can tell it used to be a bank/corporate office from the awkward flat layouts (rooms with no windows and strange hallways). The heat and AC units make a ton of noise (we called in several times to fix it but it’s just the way they operate) . The noise levels from the streets are also really high and reverberated on the tall buildings around, especially when the garbage truck comes at night or when the traffic is bad. There is an odor problem in the street directly outside the main entrance.

The building management is very inflexible and the moving-in and out process is painful and not well documented ($1000 deposit checks required just to use the service elevator that you have to book minimum two weeks in advance). The apartment flex policy is also something to be away of as a full height wall isn’t permitted, nor is the installation of a door. The flex wall for an additional bedroom is more like a shelf separation in the end and provide no privacy to the person in that room.

Awesome luxury building for young professionals starting out. Best part about this building is the staff. They are simply the best, and make you feel at home. Good prices, enough space, good amenities. The historic nature of this building is awesome. Incredible architecture!

The amenities aren’t top notch, but for the price it is typical. Pet defamation outside the building is a real issue that management doesn’t seem to do much about. Recently, I began having issues with noisy neighbors - feels like a lot of younger people have moved in since COVID.

It would be great to update the gym equipment.