10 Hanover Square,

Manhattan, NY 10005

Clean, high ceilings, responsive management, large space

Rent increases every year

Good location and nice lobby and apartment finished

Overpriced apartments and horrible utilities management

location, pricing, amenities

-UDR responsiveness
-noisy neighbors
-proximity to stone street

Close to work, close to the water

Management is hit or miss, the package room is open 8:30am-5:30Pm and they take lunch break from 12:30-1:30pm, it makes it really thought to get packages. Walls are paper thin, can hear everything next door

Improve mail room experience

Great location and amenities—the roof alone makes it worth it!

Apartments could use more natural light

Great location, some apartments have views of the water. Maintenance staff is prompt and friendly. Valet is the hardest working guy in the building and super nice.

Walls are paper thin. Literally wake up on a weekly basis to my next door neighbors alarm clock. Leasing office is impossible to reach, still trying to figure out what the purpose of the doormen is since they don’t actually care about who comes and goes or open a door for you. The building could use a window washing - literally layers of grit that block any sort of view. No amenities to speak of and no community feel or neighborhood vibe at all. They rent out a bunch of apartments for short term corporate and Airbnb rentals which makes for a totally impersonal feeling. Also rents were raised 35-40% YoY with no qualms if you’d been a long time resident or just moved in last year.

UDR Look at the best of your other buildings which are clean, have great community events, doormen that do their job. This place is at best a 3rd rate hotel with few high quality rent-paying people staying for the long run. Lots of other buildings to choose from and word of mouth matters.

Great location. Nice, modern renovations in apartments. Good closet space. Maintenance staff is fast and friendly.

V thin walls. Corporate apartments. Trash rooms are trash -- a lot of the tenants just open the door to the trash room and toss it in, like they can't be bothered to put it down the chute or even close a trash bag. It's disgusting -- more of a tenant issue than anything else. And, of course, the rents are too damn high. They raise the rent a lot from year to year.

Chill out on the rent increases and stop renting to college kids. They're noisy, smoke a lot of weed and leave a mess with beer bottles and food in the trash room.

I love this building and the location and the apartments are very spacious and updated

The elevators are always broken you don’t control you heat and AC. The price increases yearly it’s insane and management is very rude in the leasing office

Rent

Very nice amenities, the lounge is great to get work done including private offices. The roof is nice as well with bbq. Apartments are pretty updated and reasonably priced

They began to charge people $200+ a month for water. They fail to provide reasonable proof of why or any bills. They have a history of charging tenants with sketchy bills without further explanation. $200 for water in a studio is outrageous. They also will say you must pay $1000 for a holding deposit and upon paying said deposit, they will change the payment to an amenity fee and non refundable. They really have a scam or something sketchy going on at UDR

Be transparent with your billing. Fix the lease term to say amenity fee and not mislead tenants. FIX YOUR WATER ISSUE OR PEOPLE WILL LEAVE WITHOUT PAYING IT

Location is great if you have a dog and love the proximity to battery park! They also make moving really easy and aren't annoying about when you can/can't use the service elevator

Love that there is a gym in the building, but annoying that you have to pay for a membership since it's not managed by the building. There are usually a couple elevators broken, so depending on the day the wait times for the elevator can get pretty long.

Fix elevator situation

It’s a clean and well maintained building. My neighbors are great and I don’t find it too loud. Haven’t seen any pests. Laundry room is large. Friendly doormen.

The building only offers AC or heat, not both at the same time. And they only switch over twice a year. It was 80° this week, and no AC- my apartment is 85° inside. All residents have complained but I guess it is too hassle-some for management to listen. Aside from that, good luck trying to get in touch with management in general. It’s near-impossible. I pay far too much in monthly rent to live someplace where it’s like a sauna. Lastly, the apartments aren’t kept well. There are chips in the floor boards, old musty outlets, mirrors that are degraded and chipped paint. Sometimes even peeling cabinets.

Take care of your property and your residents. Otherwise, charge appropriate rent.

Clean and nice building overall

Property management sucks and they don't care about current tenants. They will post a vacant unit online at a much lower price and then they will send you a renewal offer for the same exact apartment at a different floor for over $1k difference.

Care more about renewing current tenants at reasonable rent prices.

I loved living in this building because of the staff and the clean and modern apartments with good windows. Another pro is the package room/valet so you don’t have to worry about boxes.

The cons is that the leasing office can take a bit to respond but towards the end I noticed they were more responsive, so maybe it’s better now. The walls are pretty thin- I could hear a lot from my neighbor’s place but I luckily had good neighbors so it wasn’t too bad for me.

N/a

Good location in the quiet neighborhood

Walls are super thin.

Amazing location and gorgeous building.

Too many design flaws in this repurpose of a high rise.

The concept of a luxury rental should at least come with a little privacy from neighbors you can share conversations with through walls.

-close to stone street, seaport, battery park—just prime location for FiDi
-water views
-loved the roof deck and spent a lot of time there

-If something broke in our apartment we were always having to hound people to come fix it. They would literally mark our maintenance ticket as resolved without fixing anything or contacting us.
-Rent went up by over $1000 in a single year for a 1-br apartment, forcing a lot of people out. This building is NOT worth the price point it’s being listed at right now.
-Lots of college kids who double flex rooms, can be loud, this walls
-the cheap linoleum flooring was peeling off the ground and they fixed it with some kind of gray putty instead of replacing the flooring?!

Be more responsive and less rude, lower the prices of your units

Clean, convenient location, 24\ 7 security

Mice in front of the main door, but I guess it’s common around here anyways. Haven’t seen anything inside though

Keep up the good work

Great location, unit layouts and have seen zero pests so far

Loud party neighbors, elevators constantly breaking down, elusive management, inconsistent cleaning

Retain good tenants and upgrade facilities that are older than 10 years for the rates you are inquiring. Upgrade elevator machinery, not only the interior finishes.

The concierge during the day is wonderful. The rooftop is a great place to host and spend time. Location is great. Not a lot of noise from the street.

Walls are scary thin! Sound travels through the walls and the vents easily. The elevators in the high rise (floors 10+) are constantly breaking down. In two years, I’ve been stuck in an elevator twice and dropped a couple floors once. Package center is only open during the hours I’m at work/commuting (8:30-5:30 Mon-Sat). I’ve been trying to get apartment issues fixed for a long time and haven’t heard back from maintenance. With a young population and thin walls, I hear parties pretty often as sound travels down the hallways. Do not expect to ever have communication from management. They let a third party into my apartment without making me aware while I was in quarantine with COVID and never responded to my complaint. Absolutely 0 accountability. Absolutely greedy and unethical management which seems to seep into leasing office atmosphere.

Might make a difference if I didn’t have to wait in a line for the only functioning elevator so often. It’s scary to use these elevators sometimes! It’s worth investing before somebody gets seriously hurt. And just making sure the things in the apartment work/get fixed in a timely manner (like AC, toilet, shower leaks etc). All in all, everything else is relatively pleasant and I’ve enjoyed my time here for the sake of the space, convenience, and neighborhood.

Very little outdoor noise, good subway access, clean, responsive management

Elevators are always broken, can be frustrating, sometimes the app for laundry doesn't work with certain machines

Invest in the elevators

Location is great, package management and valet is very convenient, maintenance staff respond quickly

There’s dog pee all around the sidewalks, the elevators are constantly broken, you have to pay to reserve amenities, they don’t clarify that the gym is not actually a building amenity and membership must be paid for separately, management is non-responsive/hard to get in contact with and often under-communicative or communicate incorrect info, security is nonexistent (my crazy ex once made it up to my door after we’d broken up), walls are VERY thin, building managers don’t care about the building or community which translates directly into tenants that don’t care about the building either, I pay for great wifi but my connection is shit (I think it’s bc of infrastructure of the building), heating and cooling systems are pretty inefficient and the building has one of the worst energy ratings I’ve encountered, rent is waaaaaaay too high for the quality of service for this “luxury” building

Be more responsive, accountable, and transparent. There is not enough communication that happens and many of my experiences w/UDR has been the feeling that I was tricked into something without full disclosure.

I was here for a short stay for couple of months. Good experience overall

Nothing much to say

JUST LOCATED IN WALL STREET AREA
Maintenance staff is very good, from front desk to the last person in BOH

Wall are paper thin, you can hear other people sneezing or snoring !
The owner's management team is horrible, those girls in the rent office dot know how to talk to their clients.
Parties all night in bldg, crowd noise will not fade.
you will not get your deposit back. mark my word. never ever. even though they are going to completely gut renovate the apartment next day after you leave, they will scalp your deposit.

Change people who manages the rent collection. They dont know how to talk to people.

Renovated units are visually beautiful with large windows & modern design - but spend your luxury building rent $ elsewhere.

Leasing office is extremely unprofessional and will not work with you on lease terms. (Which is never a guarantee but specifically in this building, they go through tenants faster than I've ever seen.) Renovations are cheaply done with cracks in floor, caulk peeling off in bathroom, transparent backsplash in kitchen so you can see the drywall behind it. Large windows have never been cleaned so they are streaked with dirt, no high hats in units so lighting is an issue, only about half the staff is helpful & kind, (others are openly rude). Common areas are never clean - usually leftover pizza boxes, beer bottles, etc. And the tenants routinely let their pets use the walkway right outside the lobby for their pets to relieve themselves.

Courtesy goes a long way & it is severely lacking at 10 Hanover. This does not operate like a luxury building so there's no reason to pay luxury prices to live here. Everyone aside from Carl, Tom, Abby, & Robbie are extremely rude to residents. One of the regular door men barely looks at you when you address him, & another one is usually asleep in the early mornings. It's silly to me that so much of residents are complaints are over things that would be very easy to fix but they don't.

Nice lobby and rooftop in summer, decent neighbors, pet-friendly, across Stone street

Hidden fees, paper thin walls (you’ll literally be able to hear conversations from neighboors on all sides), terrible heating system in winter, leasing office doesnt know what they’re doing, service requests take a while to get a response, bathrooms don’t have a fan, package room has very limited hours, laundry is hella expensive, building wifi in common areas is shit, water temp goes back and forth whenever it wants, literally just expensive for no reason really

don’t pretend to be luxury apartments when it feels like living in a college dorm with how shitty these apartments were made

Location is great

Rooftop is not great, can hear next door (thin walls)

Clean and attentive building management, awesome amenities

Overpriced for the square footage you’re getting

The vase looks nice

Everything inside the base is rotten.
From service to quality.
Nickel and dime you, noisy, rude management, doorman does nothing. Expansive for nothing, scam. AVOID!!!

Change management staff.

The doormen and incredibly kind, maintenance responds to work orders very quickly.

Building supers are hard to get into contact with. Little communication. Also I know it’s New York, but the amount of tiny yappy dogs that would get into fights with each other in the hall and in the lobby was kind of ridiculous

Screen pets

The location is beyond amazing. Hot water is a dream come true.

Its a converted building. They cheaped out on the walls between units so you can literally hear everyone all around you. Also, I'm pretty sure they're a dorm and air bnb style building as well as leasing "apartments".

Make up your mind on what you're offering. Luxury apartments is comical. Just be truthful upfront with what the building is.

Location is good

Owner closed roof indefinitely for no reason

The staff continuously works to keep up with apartment and overall maintenance. Everyone is so kind and responsive!

Not all tenants have the same respect for common spaces so wear and tear is noticeable in places that can’t be as easily fixed/cleaned (ex. the elevators could use some TLC)

Love the doorman, views are great, updated cabinetry and quartz counter tops, can’t really hear next door neighbors.

AC leaked under the floor boards, sink leaked, mold behind toilet in wall, refrigerator leaks.

Maybe hire a bigger team to take calls/emails regarding concerns

The building staff are incredible and very responsive! Overall, have loved my time living here.

Nice looking finishes but quality of cabinetry, etc is poor underneath the surface. Got a great deal Bc of COVID prices, but this building would not be worth it’s normal prices

Offer better incentives/negotiation to keep tenants around! Most people leave after first lease

extremely friendly staff, prompt to respond to service requests

Noise, rude neighbors, rooftop closed during winter and most of spring, no doorman, incompetent leasing office, the package center is NEVER open; it has ridiculously limited hours that are shorter than most people’s work days and are even more limited on weekends; packages received when this center is closed go to the front desk but god forbid if you work and had a package received in this center it’s under lock and key until you can find elusive tiny window where it’s open, super aggressive rooftop rules

Good size apartment - room Z

Could smell pot from other apartments coming through our kitchen vent

Updated lobby, nice doormen and updated appliances in units are pretty much the only pros

The management company, UDR, is the absolute worst. I’ve never seen such poor management of a property. For starters they just won’t answer your emails or calls. They had an incident on the rooftop in Fall 2020 where a crazy woman video taped a party of about 20 people and made a complaint, so they closed the rooftop from Oct-May. Now that is opening back up, they’re limiting it to 10 people max and threatening people with $300 fines if they bring a guest. We won’t be renewing mostly because we want windows in an apartment (natural light is limited) and management treats people like this is a college dorm and they are the RAs.

Take a customer facing course or change your job because you’re losing tenants left and right.