Renaissance at 90 John St,

Manhattan, NY 10038

The building is well maintained and the staff are friendly.

The laundry facility is terrible - machines are always breaking down and the prices keep going up. You can never get a hold of management when you want to ask a question. The elevators are constantly taken out of service and in need of replacement.

Assess the laundry room facilities, hold the management team accountable to responsiveness. Consider a long term solution for the elevator break downs.

-nice updated units
-good staff
-clean building

-management never responds
-increased rent too much

Respond to tenants

In a great location!

Elevators are somehow always under service and management is very slow at responding to emails.

Actual apartment is very nice. The building is well kept. Doormen are very nice. Maintenance is quick and efficient

Elevators are always broken. Expect to wait in long lines to get on the elevator. Scaffolding has been covering for the building for over 4 years with no intention on coming down. Management is unorganized. The email service when you receive a package has been down for months and they never sent a building notification. Apartments are overpriced. I would never recommend someone to move in.

close to trains

had scaffolding up the entire time we lived there so we couldn't access the balcony, they shut down the lobby for renovations so we had to use the maintenance entrance where all the trash and rats were. The doormen were never by the door to open it or greet you but at a stand towards the back so anyone could come and go, this was not their fault but if you are paying for a "luxury doorman" building then you should at least be able to see them or be able to enter the door after hours without having to buzz in and wait for them to open it for you.

Good location. Quiet neighborhood.

Hallways smell musty.

NA

Nice lobby and decently nice doormen

Very under construction and it is LOUD especially very early in the morning. Don’t expect a response from management or corporate, they will literally ignore you.

Try harder

The location in Fidi was good!

Do not live there! The management company is horrible. They nickel and dime you and they are impossible to work with!

Zero good things about this building.

Our apartment burnt down due to electrical malfunction in the building walls— and then I had to sue them to even get my security deposit back.

Friendly building staff, relatively spacious apartments, good closet space, excellent water pressure

Scaffolding forever, broken elevators, broken lobby AC, no gym, no rooftop access, old and outdated hallways

Finish the construction. It’s been going on for years!

It’s reasonably clean and some of the staff are friendly.

AVOID THIS PLACE.

Management, actually NOBODY here is on your side. I sent an email about noise and they didn't respond for nearly a week, then the resident coordinator (Ganni?) BROKE DOWN MY DOOR WITH EMS YELLING AT ME TO WAKE UP while I was sleeping in. All because I didn't respond to a phone call from the front desk.

He did not apologize and felt justified and faced ZERO consequences for what he did.

This is BEYOND a violation of my lease but SURPRISE, management wouldn’t let me out of it unless I pay 3 months of rent (near $ 8000). They claim they were "worried about my health” which is blatantly false because:

1. They emailed me back at the WRONG EMAIL, clearly demonstrating a lack of care or attention
2. Added insult to injury by requiring me to pay $8k and find a tenant, knowing how hard it will be to rent during this time.
3. They won't advertise my unit on their site "because it's currently occupied.”


NOBODY here will help and they are conniving to boot.

Also, HOT WATER DOES NOT WORK. Toilet also periodically overflows with no guarantee of help. And you will definitely hear your neighbors upstairs because there's no noise insulation, and others since this place is like a college dorm. Stay away. This place is the juice at the bottom of a trash can.

I have no words for a management team that thinks the is acceptable behavior in any way.

The actual apartments are nice

The management company is terrible. They’re non responsive and advertise a “luxury” building that is far from luxurious

Elevator, laundry on 2 floors, water pressure

Under construction for 2 years, with no update or end in sight; service entrance for guests and tenants; doormen do not do ONE thing- you’re lucky if they call you when you have a delivery/messenger/guest; doormen are not stationed by the entrance given it’s a service entrance, people can get to elevator bank before checking in @ the lobby, so it’s a huge safety concern; the service entrance is on Platt St, which looks out to a Sheraton courtyard which is often full of homeless on benches and outdoor tables; construction/trash/glass pile up on dirty sidewalks so forget having a pleasant experience coming or going; dog walking in the area is extremely difficult with all of the mess; doormen police you rather than help you out- yell at you for dogs despite being a dog permitted building; the valet/concierge stopped doing business with the building so the doormen are responsible for the mailroom & it gets extremely chaotic; the laundry machines are constantly broken (only about 12 washers and 8 dryers for a 200+ unit apartment); scaffolding has ravaged the building, you may think a balcony is a perk but it’s not when it’s unusable as it’s covered in scaffolding, nets, screws, debris, etc; the management company is near impossible to get a hold of and not interested in speaking to you about anything - in the event you do get a hold of someone, they (or rather Maeve) reads from a script and offers no help; the heating/AC units are always malfunctioning- my heater was broken for 2 winters in a row and the building said that would have to hire an outsider to fix as their maintenance crew could not. I was told a request was sent several time’s and nothing happened. They finally offered to move me into one of their LESSER buildings in a worse area. This is not a solution!; 4 total elevators in building. 1 of the 4 is for garbage so you can’t (and don’t want to) use that. The other 3 are for tenants and move ins/outs! It’s safe to say, if the 3, one is broken / gets stuck on floors, 1 is taken by movers that don’t care to schedule their time to execute a move in the building and the other two move extremely slowly - good luck!; the power goes out often due to construction - and the hot water. It was out for an entire week over Thanksgiving when I had guests stay with me! The management building does not care!; the wallpaper is coming off in hallways; carpet is DISGUSTING with stains and trash; vacuuming happens biweekly!!! Not enough!; young kids live here (college) that smoke weed and leave beer cans in elevator and/or hallways; trash schutes smell — no one cares about building upkeep!! It’s seriously gone down hill in 3 years FAST! Owners must have cash flow problems. I’ve also found roaches in my apartment and so has the tenant above me!

Be better in every way!!!

Affordas, big apartments

Not as updated interiors, lack of amenities

Consider adding a gym

Full service building is a huge convenience, maintenance is very responsive

Management company can be hard to get in touch with for issues not related to typical maintenance

Close to the seaport and the subway. Great doorman!

Homelessness and crime in the area post covid, ongoing construction with no end in sight.

Provide tenants with updates on the lobby and construction.

Very responsive when there’s any issues, gorgeous apartments

Construction was annoying especially for how long it was going on. No notice about it.

Provide notice about construction. Especially if someone is going to wake up to people right outside their window

Building staff are lovely, floor plans are great

Management company is unresponsive, constant delayed construction, no amenities advertised

The building isn’t truly luxury for the area

Valet service, elevators

Building is old and they just cover everything up with paint

Nicely located, new lobby, no issues with Mice

Had a scaffolding in front of my windows for years because of work in progress