180 Water Street,

Manhattan, NY 10038

staff is lovely, always clean

slow response time to issues but they do get fixed

lower your rents

The building is very clean with great amenities: pool, gym, rooftop common areas. The staff in the lobby are very friendly and do a greet job.

The studio I rented faced the inner 'courtyard', and got absolutely zero light. The layout is a small box, and is very depressing with flourescent lighting and no natural light coming from the one window.

The doormen are fantastic — always friendly and willing to help. Never had an issue with pests in five years. Pretty lenient on security deposit and quick return.

Noise levels are insane, management is a nightmare. I was locked into a very low Covid rate when the market was at its height and they would not even consider letting me out of the lease despite terrible personal circumstances requiring me to move. Construction nearby made it impossible to work from home. After four years they offered me a 1200 dollar rent increase.

Never had issues in regards to pests, responsiveness, cleanliness

Mail room is closed Sundays so you cannot access until Monday

Great staff, great amenities, quiet building, really no issues I loved living here

The bedrooms are small

be more responsive

Staff is very friendly, doorman are great! Location is great with lots of nearby transportation

Management is very unresponsive, you need to hunt them down to get any sort of response. They are also not helpful when it comes to neighbor complaints or issues and completely ignore all emails about these issues.

Get better management

The building had a nice roof with a young crowd and occasional events, the appliances and rooms were very new and clean

The walls are extremely thin, and the living and kitchen areas are quite small.

Luxury building with great service and amenities

Expensive units but worth it

Nice amenities & roof
Modern space

Can hear street noise & construction

Clean
High Ceilings
Fridge & freeze look like cabinets
In unit washer & dryer

Small gym
$50 amenities fee each month
Have to pay for the pool each session
Package room has strict hours
Increased 1400 after covid deal to 3300 for a 400 sq ft studio

Great doormen. Nice layouts, nice finishes, tall ceilings. Near all major subway lines. Gym has views and lots of light. Rooftop pool is excellent.

Noise travels through new windows from unit to unit. Noise from hallway.

Friendly doormen, central heat and air

Noise / construction from water st, 40% hike in rent at lease renewal

180 Water is a beautiful modern and elegant luxury building in the heart of FiDi. If you dig a minimalist design, it's definitely the building for you. The front desk and staff were all courteous and responsive. One of the best values in the neighborhood!

There was a mysterious ticking noise coming from the ceiling of my building that would come and go. The management came to check it out but never figured out the cause.

Super nice building with great amenities and for the most part friendly staff. New appliances and updated everything. Have own control of heat/ac. Great roof.

I had a standing shower and a bit of a drain fly problem that the building didnt know how to take care of/didn't help solve. Ended up doing some home remedy things. Management somewhat unresponsive at times... but not the building staff, just people in the office.

Luxury feel and beautiful amenities

Friendly management, doorman, leasing, etc

My next door neighbors had a band and got loud at times, but never at night which is good

Keep up the good work

Amenities (Gym, lounge, pool).
Water and gas included.
Nice and helpful concierge service.
Prime location in FiDi.

The building manager is consistently rude and combative.
Amenities usage have a fee.

The building manager needs to adjust his attitude.

Spacious, tall ceilings, good amenities, kind staff.

Expensive and has ugly hallways

Redo the hallways

- rooftop + gym
- surrounding area
- good kitchen appliances
- in unit washer dryer
- fast maintenance response
- lots of lifestyle amenities (tulu, valet service, events, etc)
- children friendly

- views
- pool has a few everytime to use
- some dog owners did not clean up after themselves

The staff is kind, and seem well treated.

The building is clean, and we’ll attended to.

Truly have no issues here.

And if we do have issues, we get same day responses for any maintenance request or anything.

Also I have two dogs, and it’s a great dog building. Lots of dogs, and dog friendly people.

No red flags here.

Super clean and well furnished. Convenient elevators and mail room. Gym accessible. Perfect

The pool hours are weird, as are the guest rules

Get rid of weird pool and guest restrictions

Great staff and amenities

Elevators barely work

Modern building with amenities and gym

Hit or miss but I had a neighbouring unit that would host parties from 2am until seemingly 6am. Ownership was rarely responsive to complaints

Respond more attentively to loud tenants. They're driving the residents that you do want, away.

Beautiful building, great, clean amenities, awesome staff, near tons of transportation

Minimal light in inner units and rooms, lack of overhead lighting, it’s in the financial district

No advice, they run it very well and we’ve had no issues with property management

Everything I need

Nothing - it was a great year. Just very expensive

Offer renewal concessions

Gym in the building

Management is awful lol

Great amenities. Nice rooftop

Pool is too expensive and not willing to be flexible with tenants during negotiations

Make pool more accesible

Pool, staff, location

Small refrigerators and ovens no matter the unit size, Amenity fees

Clean elevator floors / doors more often, black finish makes it easy to see smudges and splatters

Doormen friendly in the building

Leasing office slow to respond

Great building. Modern amenities, great location, 24hr doormen

Most of the doormen could be nicer. Building management is slow to respond, though maintenance requests are always closed quickly

Amazing amenities, modern finishes

Rent is very high, management is unresponsive and not very flexible

Be more responsive to your tenant’s needs

Good gym, pool, huge windows, rooftop

Peloton bike is always broken and leasing office took never replied on the available apartments, I literally had to come here to check out by myself. $30 for a 2h timeslot in the pool is too much

Great views, layout and building staff

Rooftop pool gets crowded

Extend pool hours

Gym, lounge, rooftop, pool, nice kitchens

Very thin walls, easy to hear neighbors music when blasted

Apartments are huge and clean (brand new because the building was renovated in 2017 - I was the first tenant in my apartment and got brand new everything), concierge staff is AMAZING, the lobby always has a good clean smell because they clean frequently, the common areas are really spacious and well taken care of, the gym is REALLY GOOD for an apartment building, the VIEWS are so amazing, the maintenance staff is amazing and SO QUICK. This place is super close to so much (and especially so many amazing restaurants). The building would always throw resident events in the clubhouse and they were always so much fun.

Management is slow to respond and sometimes just ignores messages. I was one of the original tenants in this building (always in good standing) and tried to downsize when one of my roommates moved out due to Covid. There were apartments available, metroloft just didn’t get back to me on available apartments in a timely manner (literally gave them 5 weeks). Eventually I had to just call it and pursue someplace else to live. Really sad to leave, I loved living here.

Management should have tried to keep me especially because I was paying at a premium. Now most of my floor has moved out (presumably due to similar issues).

Know that you already have some good tenants - maybe you should try and retain people just as much as you try to get new tenants. Sending email updates is not hard and shouldn’t take so long (even transparency along the lines of “I will get back to you soon” would be better than no response).