Riverside Park Community at 3333 Broadway,

Manhattan, NY 10031

Large spaces and affordable

Dirty, noisy, poor management

Location, views, neighbors.

Roaches, management could be more responsive.

Upgrade kitchens and get better exterminators.

Liked Spacious apartments

Roaches and trash smell

Amazing views depending on the floor. The apartments are huge.

There’s obvious discrimination against people that are low income vs those paying market price. They take forever to repair anything and when they do repair something, it’s a bad job.

Lots of washers and dryers, convenient locaiton

Didn't love how huge the complex was and it felt impersonal

Make it easier to not get lost in the maze

Laundry, security, cleaning, package room, large living room and bedrooms

People with dogs are annoying, sometimes the leasing office can be difficult to reach

N/a

You get lured in by the view in Building E and on the surface, everything in apartment looks newish and the studio has a large full size kitchen.

Upon moving in, the tub was clogged and dirty and not draining. Sent a maintenance rep who said it just needed "cleaning". Um no. It was clogged. We had to fix it ourselves by pouring Drano down the pipes every week or so. Still not great. Within days the ceiling above the tub started bubbling and leaking and then when it got truly soggy, it just started to collapse into the tub. Maintenance is a joke - they make you wait at your apartment for hours (while missing work) and then do minimal work to repair anything. Long story short, this leak never got fixed. Oh yes, it was patched and we were told it was fixed .... but lo and behold it would drip from the same spot again. Even the whole wall where the sink and toilet were had active bubbling and needed to be completely replastered. Would you want to pay $2395 per month for a studio and have these issues for the whole year???? When asked for one months compensation to move out early - the maintenance guy (who I guess has final say???) said that because the leak occurred from "different" apartments above theirs, we were not entitled to compensation. Such a rude response when my daughter has been documenting this issue since HER FIRST DAY OF RENTAL and it has been the exact same spot in the ceiling the entire time. I am tempted to bring this to a lawsuit - but the least I can do is warn others!!! Others have warned you will NOT GET A RESPONSE from any of their emails unless you pester them for days and then it is a brush off at. best. Do NOT RENT HERE!!! I wish I could post photos - you would be appalled! The least they could have done is compensate one months rent to give them time to fix the issue but no - greedy American companies win over the little guy once again.

Start treating your tenants with respect and if you aren't gonna fix things, at least reduce the crazy high prices you are charging for a subpar experience.

None at all

Terrible maintenance
Even worse management
Lots of roaches and mice
Hallways and walkways are always dirty
Security is rude and doesn’t do much
Apartment is literally falling apart and it takes months to get a response

Get all new staff. Only 1-2 competent people in this building of this size

Great location and decent size for the cost I pay

Rent continuously goes up, pests, and no amenities/improvements with continously increasing rent

Good neighbors, and residents in the building are friendly. The units are large and have nice updated windows

PESTS EVERYWHERE - Rats, Roaches, Ants, MOLD, you name it. You'll have to fight waterbugs and rats to leave your apartment. In the summer, the building STINKS. Management and maintenance doesn't respond and will lie to you when they say your issue has been resolved when it's not. Security is rude, and the mail room will take you 1-2 hours waiting in line before you can get your packages. It's also a dog friendly building which is great if you have dogs but means that those without dogs will have to walk around poo/pee in the lobby on a regular basis.

BE BETTER

Apartment itself was nice and recently renovated. Nice families that live here and never have an issue waiting for laundry.

Package room is a mess. Disorganized and can take upwards of an hour just to wait in line and receive your package. Also tends to have cockroaches roaming around the halls.

Elevator, spacious apartments, heat and hot water included, nice neighbors, close to subway

Roach infestation, only have exterminator once a week; walls are thin and you can hear everything going on inside an apartment from the hallway; package room always takes a long time and the lines can get outrageous

Very nice apartment with great closet space.

Management is not responsive and there are many issues with hot water. Water gets shut off to parts of the building every few weeks.

very big and spacious
big kitchen with counter space
hardwood floors
nice doormen

building upkeep can be better

Remodeled apartments are nice; introductory deal is very good considering the value

Bureaucracy in management and maintenance; size of the building makes things like security and package room difficult. Because it's a building with residents of a wide range of incomes, "gentrifiers" are likely looking for amenities that would improve experience that the building can't offer (a more effectively staffed package room, more security, fewer barriers for maintenance). From what I've heard, your experience in the building varies dramatically depending on whether you're in a new, remodeled unit vs. a long-standing tenant (who report even less responsiveness to requests for fixes)

Ask new tenants to pay an additional maintenance fee to cover improved services, like increased security and more package room staff. Offer window screens to all tenants.

Decent location to live

Heat in the winter, water leaks, tiny ants and cockroaches

Do something about the pests

Many perks like cheap storage units and 24/7 security

Pests are a problem in some places

Updated apartments with nice view

Had ant problem

Spacious apartments, elevators, package room, laundry in building.

Pest was a huge problem and was hard to get someone to take care of it. Also to get ahold of someone to get anything fixed was always a problem and when it came time to end our lease the management was very rude and constantly losing my information.

Do better on keeping track of tenants private information.

Sense of community

Brown water comes out of the bathtub faucet when you turn it on, tons of cockroaches, not much heat from the gas heat, it’s so cold in the winter. Extremely noisy neighbors, many have their doors open, the walls are thin. Poor management , I complained about noisy neighbors multiple times and they completely disregarded me for months. The air circulation in the apt is poor…condensation is poor…there is a film of dust every day on the floor from dust coming through the AC vents. The building is next to a train. The management asks the tenants to keep water in their bathtub for water atleast once every few months. They will turn the water off for some reason.

The staff is another big problem. They are extremely rude…have poor English, and refuse to actually tend to tenants needs. Instead they respond with attitude and lazily fulfill requests with no care or effort. They will usually make an excuse and tell you they can not help you. They also treat tenants so rudely.

Lastly it is impossible to speak with management. They will provide you with an email and number on your welcome day packet….no one will pick up the phone, and it goes to an automated voice message that tells you they will respond back asap. I’ve called atleast maybe 40 times and left at least 40 messages….I’ve never received a call back regarding any of those messages. Please beware if interested in this building, they are charging luxury prices for unacceptable conditions. I have many friends going through legal issues and mental health issues after living here…..BEWARE!

Respond to tenants needs immediately. We are paying thousands of dollars to afford the rising cost of living here. I didn’t mind the higher price because of the beautiful living condition that was falsely advertised. I would like acceptable living conditions so that we can have a healthy and forward thinking lifestyle in order to make these big bucks. Thank you.