Pros:
Most of the doormen are incredibly friendly, the building is always clean, apartments are quite spacious, and everything you need (food, shopping, essentials, CP) is in short walking distance. Additionally, they have done a good job on the apt remodels — very nice touches and quality materials.
Cons:
While most are great, there is one doorman (Gaston) who is consistently and blatantly rude to tenants. Cheap windows allow you to hear everything on the streets in detail. There are several old, senile neighbors who are eager for conflict in the common areas. It generally takes months for a service request to be handled. The property management (Rudin) is absent for the most part. When I have dealt with them, I was blown away by the lack of professionalism — especially for a company that charges high rents and requires so much from tenants in the application process.
Advice to owner:
Include updating the windows when you remodel an apartment. Require excellence from all doormen. And I understand the previous property manager (who was a complete jerk) retired in December— please hold the new manager to a higher standard of customer service. You have everyone locked into longer leases, but remember, it will be easy for us to leave for nicer places, in better neighborhoods, and pay less rent when our leases with you are up.