245 East 40 Street,

Manhattan, NY 10017

Close to GC, updated appliances, pool, gym, laundry on each floor

Location, price, renewal management

Wait until our lease month or a few week before renewal to make us a resign offer

Huge apartments, great doormen, responsive maintenance staff, nice views from roof deck, and quality bathrooms. Also allows for converting 1 to 2 and 2 to 3/4

Interior noise is fine but very close to fire station so some units have very loud noise at odd times of day, gym exists but similar to a hotel gym, and skews towards a very young crowd.

Doorman, clean, amenities

Water pressure, heating and airflow is bad

good staff, active maintenance crew

occasional roaches seen

none

Large apartment space, flex rooms available making rent more affordable

Elevator service is slow

Door men are very nice

Efficient with packages

Laundry unit each floor

Roof is great

Very responsive maintenance team

Great location in proximity to grand central

Elevators are dreadful

Indoor pool is gross and needs to be re done

Re do the pool / figure out why elevtaors run so inefficently

Amenities are nice.

Expensive, AC didn’t work well

Great doormen, clean

Elevators aren’t always working

Rent goes up too much yearly

Building was clean for the most part and staff were friendly

-egregious year over year rent increase proposals and poor communication from leasing office throughout lease renewal process
-at least 1 elevator was out of service for 18 out of the 24 months I lived in the building causing very long wait times for the elevator

Focus more on tenant retention

Loved living here

Expensive lease renewal

Close to grand central
Spacious apartments
Closet space
Allow flex apartments
Staff/doormen are great

Elevators are always broken. Management did a huge elevator renovation that took two years but it didn’t solve anything
Building is old and outdated inside

Amenities, space, managment

Elevator issues fairly often

Doorman, roof, price

Elevators, location, leasing office

Very helpful doormen

Constant issues with the elevators

N/A

doormen and laundry

elevators were broken

doormen are the best

Full amenities building with doorman in ok location for short term tenants who work in midtown. Junior 1 Br units with balconies and 1.5 bathrooms are decent size (around 850 sq ft) can be reasonably priced around $4.5K. Building staff and maintenance is pretty good. and responsive for any repairs. The online resident portal is also good and useful in this building. Overall, this building can be a good "mid-end" amenities building for short term stays, provided you're getting a reasonable deal to reflect that "mid end."

In short, this is not truly a luxury amenities building. First, amenities were never fully available and this was not disclosed up front. Rooftop, gym and lounge closed for "renovations" for over 6 months right after we singed a lease. Would have at lest been nice to know. Not entirely sure what the benefit of these renovations were (other than a selling point) as the gym gained a few extra square feet and a few new treadmills, and the guest lounge (which was beautiful before) was downgraded and made into a weird kind of co-working space with very cheap furniture and finishing, that no one uses. Aside from that, there are many things that don't add up. Utilities like water and gas, that are usually included (especially in amenity buildings) are not included and calculated in a manner only management knows, but you end up paying $75+ a month for that and there's no way to regulate that (or transparency for that matter). Some tenants have reported rent increases of almost 30% after a 1 year lease! There are a lot of recent grads and parties in the building so it's a bit noisy at times, in addition to the inevitable street noise of 2nd avenue. Location is somewhat conveniently located near grand central, but it's not a very desirable neighborhood in terms of community or cool factor. Not much to do around here, unless you work in midtown or the UN!

Be more transparent to tenants, provide better value, and your bottom line will likely reflect better in the long run, with longer lasting tenants providing sustainable business (and less headaches) even through recessionary periods. Because as you know, we are heading into one!

Location, friendly doormen, good gym

Very loud (neighbors often have parties, poor sound insulation, can hear street noises even on high floors)

Elevators and apartments need renovation

Liked management of property and waste management

Could get loud, and elevator maintenance seemed to take a while

Well maintained amenities, great location in mid-town. Friendly staff.

The renewal lease increased the rent by 40%, with zero room for negotiation.

None

Apartment size, amenities, laundry on every floor, location

Slow elevators, inconsistent water temperature

Rooftop , young people are cool

Old people make absurd noise complaints, like when I’m having conferences working from home they say it’s too loud, call building management, building sides either them. Building lures you in with cheap rent first year then raises it by an absurdly high amount

The building is conveniently located in midtown east. Steps away from grand central, stores, cafes etc. Apartments are spacious and building has nice amenities like a gym and pool and lounge. The doormen and staff are extremely nice and helpful.

The building has just 3 elevators servicing all floors. In addition, one elevator is always under construction because they are trying to do upgrades. This overworks the other two elevators and usually you are left waiting for a very long time. During peak hours I have waited close to 20 mins. The building is also old and could use some serious upgrades in the common areas

Do elevator upgrades during night time

Friendly community with great staff/responsive staff and 24hr doormen and good amenities. Move in/move out easy with side entrance to service area/elevator.

Leasing office can be difficult to work with come renewal, with significant increases to existing tenants

Good management of property and would have leasing office focus on tenant retention as much as vacant apartments.

It’s a decent building relative to others in the area.

Right when we moved in, they announced a year long elevator renovation project. It has since been two years with no end in sight. One or two of the three elevators are down at all times, causing wait times in excess of 10-20 minutes at peak times.

Convenient location, nice amenities

Elevators suck, management is greedy

Fix your elevators

very centralized and organized - made living here very stress free

murray hill and the area generally noisy, some building requests took a while

Apartment layout
Building staff is decent

Covid response has been abysmal. The elevators have been a brazen laugh in the face of covid with an average of 6 to 8 people in elevator at same timeand often 10 to 12.

They chose to renovate their elevators during covid and are now starting the next one.

Elevator wait times have spanned 20 minutes plus.

People have taken to walking up and down 20 plus floors to be safe

Worst - the building management has not given a rent break to tenants through this brazen loss of value to the existing tenants - and their rents were crazy high where one bedrooms used to be $5k.

Oh and the building average age is about 22 and 3 to 4 shares per unit, and there are parties every night given they cant go out during covid. They dont decrease the noise in spite of multiple phone calls from the doorman. They also play music all day so there is no silence when working from home.

Covid aside - maintenance is pretty bad. Compactor rooms stink, and the washer/dryers are in the same space so you need to hold your nose when you throw garbage or do laundry. Floors are filthy. Lobby furniture upholstery is filthy. Gym never used to be cleaned pre covid. Neglect is written all over this building.

Be less tone deaf. Be less miserly. Take a leaf from other buildings books. Most have given one or two month rent breaks to their tenants in spite of maintaining safe covid circumstances. You have not and continue to make current tenants pay sky high rents

Posting up a sign saying ‘2 people maximum’ is ridiculous when you know that people regularly wait for 20 minutes for the elevators during peak times and there is no way
The fact that you chose to upgrade your elevators

Bring some authenticity to caring about tenants instead of giving lip service to it.