121 East 97 Street,

Manhattan, NY 10029

Unfortunate because the apartments that are Reno’d are nice and location is great.

However, the management company is awful, unresponsive and rude. Pest control does nothing and there are constantly mice and roaches no matter how clean you are. The hallways are disgusting and not clean, and the roof pours water into the stairwell when it rains hard. AVOID IT!

Actually manage the property? Be more attentive to tenant issues and PESTS

The super was usually very kind and helpful. He was very clean with the maintenance of trash and the hallway was always clean and swept and smelled good and so it is maintained regularly. During my first holiday there was holiday decor before the switch over to new management. Another major pro living here was the proximity to everything but A lot of things are expensive I remember I was charged four dollars to add oat milk into my coffee.

The buzzer did not work and I couldn’t set up my phone for the buzzer to work because it only needed a New York number which I found to be ridiculous because most people who live in New York are transplants and don’t have a New York number. IT took FOREVER to get in contact with Rialto management which I found to be ridiculous! There is a considerable amount of back-and-forth to get anywhere to get anything done over email you would have to contact them through the phone call sometimes they wouldn’t even return to you through email or phone. The heating was not properly distributed in this apartment.

make sure you’re getting email notifications on your vacation yacht so you respond to people within an adequate sensible timeframe. Before you implement a online service to pay rent make sure it actually works, make sure your website is user-friendly, and make sure your property managers are actually managing the properly efficiently through responding in an adequate amount of time.

Next to subway station - thats all

- no maintenance at all
- do not answer emails or phone calls and when they do they don’t actually get anything done
- no door buzzer for past year +
- HUGE mice INFESTATION throughout the entire building they refuse to address. Us residents had to buy our own traps and try to fix it but never could.
- roaches in hall coming in to apt
- way too small for price
- border of east harlem
- raises rent to unreal levels despite never actually meeting anyone from the office or even know the landlord’s name, you are a statistic and a paycheck to them

Needs an entire new management company and staff that can actually do their job

great location, close to central park and the 6 train. Not far from the Q line either. Plenty of good places to eat nearby, diverse neighborhood.

97th st is the road the crosses central park, which means a lot of sirens and traffic which can get noisy.

install sound proof windows

Courteous neighbors, good price and location, gas appliances

Not the dirtiest building, but not the cleanest, the apartments are rennovated but the hallways/staircase seems a bit old and worn down, Building does not come with a/c but there are places for window units. Very little storage space. Management is a tad slow to adress your issues but not terrible.

I would suggest replacing the flooring in the hallways as soon as feasibly possible, and maybe add more cabinets in the kitchen whenever you're doing rennovations next. The hallways could use some fresh paint, also, it wouldn't hurt to tell your workers to use painter's tape.