630 Lenox Ave,

Manhattan, NY 10037

Great sized apartments in a building with newly renovated hallways and lobbies. I had a pretty solid experience here but it is likely because I had a renovated apartment. The apartment was a nice size and so was the storage space. I was on the fifth floor in a beautiful sun filled apartment that faced a huge tree. There weren't really any major repairs that needed to be done to my apartment. I never had an issue with heat and hot water.

I remember there was an issue with my electricity where the sockets would stop working. We had a wonderful super and I wish I remembered his name because he was very responsive. The management office was okay but I do agree that the customer service was not that great. There were long phone holds and there seemed to be a lot of change over with the team. When we first moved in, the hallways were kind of rundown with old carpet. Within a year, they replaced the floors and upgraded each elevator bank with Harlem-themed wall art. They replaced the sinks handles and shower heads with the new magnet style. There was a package room and bike storage area added. The package room was nice but it would frequently get crowded because people would not come and get their packages. Because of that, the delivery people would just leave the packages outside of the lockers that were always full. As a result, there was a lot of package theft. When we first moved in, one of their selling points was the 24-hour security. There is a person that rides around in a security car but the gates are always broken and people can walk in. They may as well get rid of the gates because they never fixed them in a timely manner. They had the same issue with the call box. If you are person that frequently gets packages or delivery it can be very frustrating. The only other thing I can think of is occasionally you will have a neighbor that plays music very loud until the wee hours of the morning (4am). We never really had a problem with loud walking above but the music was frustrating, especially with a young child. Sometimes security would come and ask them to keep it down but mostly there was nothing really done about it. I would give this property 3 and 1/2 stars at the time that I stayed there. However, I do believe many of the complaints from the other tenants because some of them I saw firsthand. If you are going to take the chance and move here you should definitely make certain that you rent a newly renovated apartment.

More staff training. Get higher quality gate locks and/or gates.

A lot of completely renovated apartments with brand new appliances.
Attentive handymen for repairs

Getting someone on the phone at the building management office is next to impossible

Noise levels on weekend nights 👎🏼

Next to nothing security. Intercoms in disrepair

What’s up with the scaffolding??

Package theft is RIDICULOUS and out of control

I don’t even know where to start to be honest. Maybe caring a bit would work?

The one (1) bedrooms are REAL one bedrooms (for NYC) - most about 15 ft x 12 ft,, there is an actual kitchen (not kitchenette), laundry, bike room and pet spa in each building. Green space around complex, parking available for a fee. Rent Cafe maintenance platform seems to work well. Rent stabilized. The neighbors and community are great!

Pertains to all buildings in the complex: Broken locks on some of the main doors, broken intercom for YEARS (keep kicking the can down the road saying they are "working on it"). Management very, very, very hard to contact and can seem annoyed/bothered when you final get through. Rarely return calls - you have to reach out many times. Follow through very poor.

Train management in customer service. Tenants call for help. You don't have to be a "yes" person for all request if the request is not possible - but you do need to LISTEN and give the time and consideration to said issue. Perhaps there is another solution that may fix the issue. And above all treat other with respect, CLEAN OUT YOUR VM, and return calls.

Hire more security
FIX THE GATES (IT IS PART OF RENT) AND HAS BEEN BROKEN FOR YEARS.
Clean up the grounds
Take care of the grass, trees and foliage
Get RID of the sheads (scaffolding) - you're killing the grass and trees (which is part of the charm of Savoy Park)
There needs to be a cycle paint on all floors, fix baseboards in halls and clean up the graffiti in stairwells.

The units are decently sized, the gut Reno’s look good, and free electricity is nice

Constantly broken elevators, absentee management (they will tell you there’s new management and it’s getting better, there’s always new management and it’s never getting better), can’t get ahold of the maintenance office ever, water is always getting turned off last minute, brand new package machine is eternally broken, package room is always getting broken in to, shootings right outside, security isn’t good for anything except kicking you out of the laundry room at night, they’ll mess up your rent balance and try to charge you a late fee, and when you move out they’ll mess up giving your security deposit back and ghost you.

Literally start answering your phones and clearing your voicemail, then we can talk about advice. You guys can’t even do the bare minimum.

It’s in central harlem. Thassit.

Absolute GARBAGE. Worst management/leasing experience that I have ever had in my life. If I could get it zero stars I would.. ugh

I pay $300/month for a parking space. Of course the gate which leads to the parking lot is broken and has been since I moved in which means it's a free-for-all. I've come in 6 times in the past month and somebody has been parked in my spot. From there, it'll take upwards of 5 hours for you to get the car towed. I spent $50 on a key fob to open the gate (that never works) and another $40 on parking cones to make sure I can actually access the spot that I pay $300/month for. Management blamed the delay in getting the gate fixed on Covid, which is of course a lazy lie. I moved in in July and it has never worked. They could not care less. "Security" on the complex is absolutely worthless. Don't even waste your time reporting issues. They'll simply give you attitude and ignore you.

When I first moved in (July) there was scaffolding all around my building. It's March of the next year and the scaffolding is still there and more has been added around the other buildings so pretty much the entire complex is covered in scaffolding. They come and put the scaffolding up and then never do any actual work so the scaffolding is just one big giant eyesore. Ghetto.

The washers/dryers never work. The buzzer system hasn’t work since I’ve moved here so everything from letting in guest or receiving an UberEats order is an ordeal. The building is riddled with bedbugs. Your packages will be stolen from the package room daily. Your packages will be stolen from in front of your door (I have a doorbell camera and they've found a way to maneuver and steal my packages without being caught on the camera). They use such cheap materials for the apartments that the fake hardwood floors crack and separate. There's graffiti throughout the building. People pee in the stairwells and smoke cigarettes and weed in the elevators. The elevators are NEVER functional. I live on the 14th floor and on any given day it could take me 10 minutes to get downstairs. The only other option is to walk down the pee and used condom-infested stairwell. Good luck getting management to answer your emails. During the winter time, good luck with getting your apt to be a normal temp. It's either freezing or set on "hell." This has been the worst rental experience I have ever had and will do everything I can to make sure I get the word out about how terrible the living experience has been here. These apts aren't fit for human occupancy, and any attempt to tell you otherwise is an outright lie. I pay almost $3,000 a month to basically live in a NYCHA building. Can’t get out of this sh*thole fast enough.

If you’re going to charge someone $3,000/a month then you need to maintain the property instead of being a slumlord that offers zero solutions to the mountain of issues wrong with this complex.