Pros:
Pros: good water pressure, nice neighbors, great area, clean building, good natural light
Cons:
Cons: everything else. Cockroaches, mice, thin walls, water that takes forever to heat up, loud radiators, apartments that have a new issue each month, shitty renovations, small rooms
Advice to owner:
This is by far the worst property management company I have ever dealt with in New York. First, they tried to charge us the gross rent, when our lease expressly said we had a rent concession and only needed to pay the net effective each month, since we do a month free. They also tried to charge us a second security deposit 9 months into our lease! These issues took three months to resolve and a lot of tears and frustration and at the end of it, we didn't even get an apology. They even admitted that they didn't have our full lease! They lost it!
When my roommate and I decided that enough was enough and we wanted to leave the lease early and we figured that this would be better for everyone (they clearly wanted to rent it out at a higher price and were trying to push us out), they wouldn't even let us leave the lease one month early without paying the entire concessed rent and giving up our security deposit! Obviously we rode out the remainder of the lease, since we didn't have 10k laying around to pay them.
They also are so unresponsive and bad at their jobs, that I genuinely don't know how they're in business still. We recently found out that they did not pay Coned for the heat for almost ten months, so Coned sent TWO notices saying they will be turning off the utilities (except electric, which tenants individually pay for). After the first notice, Canvas said they had paid the outstanding bill. Well, they flat out lied. Coned sent a second notice. I emailed Canvas countless times to get them to pay the bill and they've now said that they paid it, but will not provide proof of payment. So now, our heat will probably be turned off tomorrow IN THE MIDDLE OF WINTER.
I have dealt with shitty management companies and landlords before in New York. I've had landlords who didn't give back a security deposit for a bullshit reason. But no one has been as incompetent, unresponsive, and rude as Canvas. Stay far away from them if you want to keep your mental health.