355 South End Avenue,

Manhattan, NY 10280

Location (until the BPC multi-year construction projects start next year). Square footage.

Overpriced (jacks up prices as soon as your first renewal hits and keeps on going), poorly maintained, nonresponsive management, horrible multi-year elevator renovation that’s leaving people stuck and waiting 20 mins for an elevator sometimes

Grow a conscience

got a great deal on the rent initially when I moved in during the peak of pandemic

Cockroach problem, did not resolve with exterminator visits - See pictures for just a small sampling of the dozens of examples. Rent continued increasing over 20% YOY multiple years in a row, no longer explainable post-pandemic and in light of pest problems. Obviously not luxury as advertised. I now live in a nicer building in the area for much less.

Clean, modern luxury building with nice amenities. Right on the water, great views. Nice staff

Cost to have access to the pool is kind of ridiculous ($25 per person per visit) - should be a flat amenity fee if anything. Rent increases were so ridiculous we had to move out after just a year, management was not open to negotiation

Consider a flat rate for pool/gym access rather than separate per-visit fees. Make rent increases more reasonable/work with your tenants (especially those who were never an issue/always paid on time)

Very family friendly, calm. Management is very responsive to any issue that come up.

Thermic isolation of the building is not so good, what makes the A/C cost high.

Pool tickets should garantee at least half day access.

Never have any issues with receiving packages or mail.

There is often miscommunication between the doormen, staff and management.

Nice location nice building staff

The management is the worst, they aren’t responsive, they aren’t professional and sometimes rude. No flexibility about the Covid struggle.

You should really try to recreate a sens of community by changing the way the management works.

Pool, location, nice doormen

Management never steps in with disputes among tenants. They raised prices during the pandemic in 2020. They lowered prices for new tenants during pandemic while hiking current tenant prices by over 2% or a few hundred. Loud neighbors. Dogs pee in stairwell. Windows and AC unit are not sealed, making it windy and icy during winter months. Maintence is horrible and cannot fix anything.

Stop raising rent during the pandemic. You inky care about the rent stabilized people but not other tenants. When you have over 20 empty units going for $1000 less than market value and hike up everyone else’s during a pandemic with no comprise, it sends a bad feeling and message.