395 South End Avenue,

Manhattan, NY 10280

Doormen are amazing, can't beat location

Had many issues with leaks over the years resulting in floors being replaced multiple times. Management has no care for long time residents, actually is trying to get them up to market rate or get them out.

Good sized apartments

Leasing staff completely lies about inventory, pricing, and negotiations. They also do not honor referrals. They're extremely rude. There is always a price to pay and amenities are never free

Fire your leasing staff - the manager & his employee were terrible. They owe my referral $500.

Nice views, close to the water, nice staff

Had a mouse, exterminators couldn't get rid of it for 2 weeks

Dont leave food out

River views, pool, nice size apartments

Windows are thin, very cold in the winter, late with the rent, they put a notice in the door

Change windows

Location and size of apartments

Constant smells of dog pee in stairways and outside of building. Management is rude and mainly unresponsive. General upkeep of building has declined in the last several years.

Good experience overall

Management can be hard to deal with sometimes

Good amount of space

Bad water pressure in bathroom

- Amazing location

- Killer heating bill

Layout of apartment, closet space

Toilets are weird, there’s a fee for the pool that goes unmentioned before lease signing, though they publicize the pool

Charge less

This building has a feel of a community. The neighbors are friendly and the building staff is wonderful.

The elevators are horrible. They are always going out of service. Even when they are all functioning you could be waiting 10 minutes for to arrive.

Views, Doorman, and location

Maintenance is kinda ineffective. Big building so elevators can get backed up

More maintenance staff, they seem overwhelmed

Larger than average apts, the pool is amazing, fantastic location, lots of fun family oriented events

Very unwilling to work with current tenants trying to move into larger apts or get concessions during corona. Refused to let tenants be month to month and would rather start the eviction process on tenants even if they paid rent on time every month. Tried to raise rent 10% during the height of coronavirus while similar apts on higher floor with better views were vacant or being advertised for $600 less!

Find friendlier people to work in the management office. People that actually want to keep good tenants in the building

Air works well
Clean
Quiet

Management is extremely rude and not accommodating at all. They will yell at you for their website not working. They will turn off your auto pay and not tell you so that you have late payments. When you bring it up to them they don’t respond or say they don’t care.

Have better efforts to be nice to your tenants

Location , community

Elevator, laundry room , management

Negotiate well your contract

I enjoy the size of the apartment and the amount of storage space it offers. Additionally, all the tenants I’ve met have been very friendly and welcoming.

I know previous reviews of this building say the noise is not an issue but I will warn that if you move into a studio apartment here, that is unlikely to be the case. My studio is the result of faulty subdividing of a larger unit causing me to hear everything my neighbor is doing (talking on the phone, playing music, watching tv, vacuuming, cutting vegetable, sneezing, etc...). Both my neighbor and I have contacted management about the issue and they have ignored our concerns. I understand NYC comes with noise but I have never lived in a place where so much noise has come through the wall and where management has been so unresponsive and neglectful.

Insulate the walls between apartments and respond to your tenants when concerns are raised.