Good experience here
Pros
Supers respond very quickly
Cons
Heat is kept too high and owners are hard to reach
Advice to the owners
N/A
Beware of the super
Pros
The location is very nice.
Cons
The super (and his wife) are deranged people. They are the only ones allowed to use the laundry in the basement and they don't take care of the building. The stairs are always disgusting they pick up the trash whenever they want to and they will take about two weeks to do something that needs fixing. They have sole access to the security cameras but claim they don't record so they can't help you if your package goes missing. One time the super Jimmy entered my apartment when I wasn't there - he claimed it was necessary but they decide what is deemed necessary. Pray you never need to call them because they are horrible people.
Advice to the owners
Change the super!