15 Cliff Street,

Manhattan, NY 10038

Nice area, convenient

trash getting stuck in chutes, elevators not working

About 6 units per floor
Management is great
Safe

Garbage build up outside apartment on collection day
Lots of people sleep/soen

Very friendly, helpful, and consistent management!
No issues over 3+ years.

Only 2 elevators causes problems every once in a while.

Clean
Quiet
Doorman
Newly renovated
No bugs

Elevators stop working
Bad energy efficienciency
Windows not properly sealed
Doormen always changing - often not at their desk

It was a great share apartment (the F line)

Inadequate elevator service

Staff is amazing
Location is great
Nice rooftop
In unit washer/dryer

Elevators are never working
Gym is very small
No real oven in most units
Advertises as luxury building, but one step below that
Rent is way too expensive

lower your rent

Great unit, updated and clean with plentiful windows and modern fixtures.

Elevator situation has been bad since we moved in, and though they've finally renovated them this year, the period of renovation has been brutal sometimes with complete outages of days at a time. No financial compensation given to residents for this extreme difficulty in a 30-story building aside from one tiny credit that was barely enough to cover the fees the building charges on top of rent every month.

Compensate your tenants for challenges you inflict upon them by cheaping out on your elevator company choice.

- Good location if you work in FiDi
- Seaport is nearby, very nice area
- Close to subway stations that has most trains
- Good amount of apartment space
- Rooftop has pretty good view.

Looks luxury but a lot of things are janky.

Like the elevator sucks, basically lived here with only one elevator for a whole year. Had to walk 20+ flights multiple times because the only elevator would go down.

You don't control the heater, so it gets too hot and you have to open the window. The air gets dry due to this.

So many outlets doesn't work when I moved in. You can request to get them fixed, but you have to keep bothering them.

AC didn't work the whole summer, took them the whole summer to fix my living room AC.

Nothing too crazy but it makes you question why are these things happening when you are paying this amount of money for a luxury apartment.

With the elevator situation then still doing a $1k jump in renewal rent is sad to see.

Apartments are updated/ nice looking

Just don’t live here it’s not a luxury building like it claims. I pay way too much for what I get. And you also have to be extra for a gym that sucks.

Train employees better

Core fixtures well maintained, nice finishes and appliances. super close to Fulton stn.

HVAC units are dated, building not well insulated.
Elevators have been constantly breaking during their replacement

I've been a tenant at 15 Cliff for a number of years. The units are nice, some have great views, the front courtyard is lovely, and public transit is nearby.

But if you're considering moving here, you should know that the building has a long history of major elevator issues. People getting trapped, sometimes for hours, elevators rapidly descending and abruptly stopping, elevator outages. There are only two elevators in this 150+ unit, 30-story building (with no service elevator). If one elevator goes out, which it frequently does, hundreds of people are using one elevator. If both go out, have fun climbing to the 30th floor (or wherever your unit is) for the next few hours or days.

A few months ago, Brookfield bought the building. They fired most of the lovely staff and concierges, many of whom had been here for years and had good relationships with residents. The concierges were largely replaced by a rotating cast of less experienced folks. It's not uncommon to come home late and find no one at the concierge desk, or find the concierge sleeping (the front doors aren't ever locked).

The new management is in the middle of "modernizing" the elevators. Residents were told it would take 18 weeks to modernize both elevators, starting at the end of March. During this time, only one elevator would be available...including for move ins/outs. 18 weeks has come and gone. In that time, one elevator has been "modernized" and put back into service, but it's already had to be taken out of service multiple times because of safety issues like loud banging noises, too-fast descents followed by abrupt stops, bouncing up and down, etc. Some of the dogs in the building refuse to get in the new elevator...never a good sign. There was a three-day period where both elevators were broken, plus multiple shorter instances. They've barely begun work on the second elevator and are already past the total time they said it would take.

Complaints about this situation go nowhere. The building calls the issues "inconveniences" and says things like "thanks for your anticipated cooperation". On one occasion - the three-day outage - they offered a very small credit on tenants' accounts. Other than that, the only thing they've done is occasionally put out some granola bars or a box of coffee (but not enough for everyone), to make up for the "inconvenience" of having to walk up and down 30 flights of stairs to get to/from your home. On numerous occasions, I've left 15-20 minutes earlier than I usually do, in order to account for the time needed to deal with the elevators, and still ended up having to run or take a cab in order to not be late. I've had to cancel things due to both elevators abruptly being out of service. There's a financial and time component to this situation that potential renters should be aware of, in addition to the safety component.

It's great that the building is replacing the elevators, and of course the replacements can't be done without taking one of the two elevators out of service! This building should not have been built with just two elevators in the first place. But it's the owner's responsibility to bear whatever burdens come with purchasing and upgrading a property...not the tenants. The management is merciless, and they know they have everyone in a bind because they're a big RE corp and individuals can't afford to fight. They're also raising rent like crazy, DESPITE the fact that you might not be able to even access your very expensive unit!

I'm sure the manager will write a reply with all their usual talking points and say the project will be done soon, that the elevators are the fault of the previous owner, that it's just a small inconvenience, that the building is very responsive and cares about tenants, that they're just responding to the market, etc. You'll have to make the call, but when you visit, maybe walk up to your potential unit rather than taking the elevator, so you can see what it will feel like. And I'll look forward to the retaliation that is sure to happen because I wrote this review.

The burden of repairs to the building is yours, not your tenants'. Take responsibility for your property. Don't break the Warranty of Habitability.

- New building with good apartment layouts
- Strategically located close to subway system
- Close to other bustling NYC areas
- very nice rooftop with grilling equipment
- courteous building staff

- Elevators continuously breakdown even after supposed renovation
- management recently changed and they’re not as good and accommodating as the old one
- at current prices, doesn’t offer the best value for money

Be more responsive and more accommodating

The rooftop is awesome and apartments were spacious and well maintained.

The elevators (there were only 2) were constantly broken.

- Incredible views, at least from the corner unit (A), with large windows and nice shades
- Nice finishings and appliances
- Great staff (front and back office)

- One of the two elevators is often down
- Roof deck could be better kept, but overall is still very nice

Tidy up the roof deck a bit, the features up there (TVs, grills, fire pit) could be great, but aren’t in as good of condition they could be