West End Towers at 75 West End Avenue,

Manhattan, NY 10069

Well maintained building. Nice doorman. Laundry in building

Management not too responsive. Access to amenities comes at an additional fee. Big marihuana smell

Relatively nice units, relatively quiet location. Close to the waterside park.

My rent was not raised a crazy amount which is also nice

Shuttle that goes to Columbus Circle during commuting hours on weekdays is a wonderful perk

My unit has/had a cockroach problem. Although the building was relatively responsive in trying to fix the issue, it seems like the building might have a larger problem.

A decent walk to the nearest subway station, can be slightly annoying since the shuttle only runs weekdays during commuting hours

The dog poop and urine outside the building can be overwhelming. The building does power wash often, but unfortunately they can’t keep it clean at all times.

Clean building, friendly staff, very timely responses to work requests. Mgmt sponsors events (e.g. free ice-cream, discounts at local shops) to increase sense of community in this massive (1,000 apts) building.

Lobby feels a little dated (but it's spacious and functional). My apt was broken into and I'm sure it was an inside job but I don't think that mgmt took it seriously (they cooperate with police, but when I stated who I thought it was they were dismissive). Also, this wasn't a problem for me, but my neighbors said they had a horrible cigarette smell wafting into their apt on several occasions (even though this is a smoke-free bldg) & mgmt did nothing to help stop it.

Front Desk, Doormen, Porters, and Handymen are great. Good location and service amenities.

40-60% rent increases are insane. Long-term residents (10, 12, 14, 26 yrs!) are being forced out. Renovated units give up kitchen & bathroom storage and closet space, so less functionality for almost double the money.

Noise from unit renovations can be annoying. Inefficient in-wall units for heating/cooling need to be upgraded/fixed since apartments are drafty and cold in the winter, stuffy in the summer, leading to expensive electric bills.

Work with long-term residents to find a reasonable rental cost. Enforce noise restrictions. Be good to the staff, who keep tenants happy.

Building management is responsive and the overall building feels nice and pretty modern. Definitely not as swanky as the newer LIC buildings but great for Manhattan overall. Doormen are great as well and I’ve enjoyed living here.

There is a cockroach problem in the building. I didn’t think it was so bad when I first moved in (I saw one every 4 months or so). Now I see them on a consistent basis even though I keep my place clean. Also lots of dogs in this building if you don’t like dogs, and gym membership is a little pricey

There is a cockroach infestation in the building

Staff is super responsive, everything is in excellent condition, beautiful finishes, quick responses for maintenance requests, elevators are super fast.

The smell of dog pee outside of the building. I know there's only so much you can do, but there needs to be something else, it's unbearable in the summer.

Again, the dog pee thing ^

Ammenities renovated in 2022, really top quality.
Cool spaces like business lounge, leisure lounge, gym and indoor pool. Gym is particularly great.
Doorman and maintenance staff is really really nice.

Poor sound insulation: thin walls and doors with gaps underneath. Terrible old AC/Heating units, making incredible cracking noise when working, they need real replacement. Shower nozzle was awful.

Replace AC/heaters in poor condition.

The doorman and concierge staff are always super helpful and on top of everything. Always present. Neighborhood is lovely. Really nice apartment, good view, great location. Maintenance is quick and effective and communication is done really well.

Maybe this is an issue on my floor only but the dogs bark incessantly. Prices were raised quite a bit, seriously considered moving but was able to negotiate something.

The space is lovely, I just wish the rent was cheaper

Lived here for 6 years can honestly say there have been improvements every year (with some downfalls), seem to be stepping up their game to keep up with the neighborhood but would do better excelling in their existing tier of full service building.

Have decided to raise rents on longtime tenants who stayed during COVID and didn’t break their leases. Our increase was close to 30% and are forced to move. We know some who saw even steeper increases. We expected an increase —. It not over $1200/ month

Value your longtime tenants who have made a home here.

Calm neighborhood
Shuttle to train
More amenities coming
Secure
Beautiful lobby
Respectful staff

Material used for the apartment depends on how much you are paying. Also, the structure of the apartment is odd.

A entertainment area should be an amenity since some of the apartments are so small.

Friendly neighbors, nice doormen

Elevators take forever compare to other buildings this size. Constantly breaking. Gym has been closed for over a year. Laundry rooms no well maintained.

30% rent increases to match buildings in the area only make sense when the quality of the building and apartments are the same.

Friendly neighbors and doormen

Lots of dogs and babies

Doorman and handyman responsive

Sometimes elevators aren’t all in service

None

Doormen were cool

The elevators we're always going out. Sometimes for extended periods. There wait time to get into an elevator was awful. Cockroaches galore. The lower floors are filled with low income families and they have gotten confrontational with others!

Fix the elevators!

Good amount of space for the price. Nice staff. Quick repairs. Good location.

Building management cuts corners. Management cheaps out on the hallway and lobby air conditioning. They keep the hallways uncomfortably hot during the summers (frequently 80+ degrees). Recurrent Cockroach problem. Inefficient hvac units lead to large air conditioning bills in summers

Keep the hallways between 70-72 degrees in the summer and not 80 degrees. They hallways are way too hot. Fix the cockroach problem.

Pet friendly. The doormen are nice and welcoming.

Dealing with the leasing agents is difficult at best, and downright dreadful at worst. They are rude, disrespectful and will flat out lie when you present them with facts. They are very subjective and give rent reductions to male tenants but are difficult and biased against female tenants. The elevators are always out of service, construction in the building is non-stop, and the water is turned off frequently. If you're looking for amenities, keep looking, the only one here, the gym, has been removed. Not worth the price they are asking.

Hire new leasing agents who know how to professionally deal with tenants.

This building is by far the best managed building I have lived in in NYC. Most things are handled electronically which is so convenient (maintenance requests, packages, rent, etc) I always get a same day response on maintenance requests. Everyone that works here really goes above and beyond to make sure I have all that I could want or need.

The only con I can think of is that the outside of the building does sometimes smell like dog urine. This is a very dog friendly building (which i generally love) but some pups don’t seem to be able to hold it to cross the street to the park so the smell can be strong at random times. It’s not an every day occurrence.