Pros:
This is a new building with state of the art amenities (when they actually work). The hallways and public area are sleek and impressive looking, and the apartments themselves are set up well. We hardly ever heard our neighbors. Also, the Handyman is SO NICE! (The Superintendent is not, but his assistant was always so responsive and kind. Truly made our experience here better)
Cons:
Where to begin - the leasing company that runs Stella should be ashamed of themselves. They could care less about their clients (the residents) and handle correspondence poorly, do not prioritize safety, and single-handedly made this place an apartment that we will only tolerate for one year. Woe to those who re-sign after they experience Stella Management! We experienced water leaking from our bathroom light, multiple instances where people broke into the lobby to steal packages (because management will not give delivery persons proper access to our secure package room), and constant construction that was not given fair warning. The management is combative and frankly rude. Don't expect them to clean the windows for a few years either, they will speak to you as if that was a ridiculous question to ask, even though the apartments are decked with ceiling to floor windows. I've dealt with my fair share of landlords, but this group has been the worst to experience by far!
Advice to owner:
You are in the business of management where people LIVE - if you cannot provide a safe, fair, kind environment to live in, then this isn't the industry for you. Get a doorman or at least some sort of security, because I've never heard of this many packages being stolen in any other building in Manhattan. Your CUSTOMER-facing employees need training in customer service. You had every opportunity to make East Village an even better neighborhood to live in, and you failed; please do better.