Pros:
You may as well skip over this section and solely focus on the Cons haha, but will share the ONLY Pros below:
- Really convenient location on the SE corner of McCarren Park.
- Spacious railroad apartments ... but definitely not 2 beds as they advertise.
Cons:
First thing I must say is to *STAY AWAY from buildings "managed" by Plaza Management*. The company is grossly negligent. They don't care about anything that happens in their buildings -- not even very serious/hazardous issues (so obviously, they don't care about their tenants either).
Will share some fun "memories" from the 18 months that I lived at 728 Lorimer ...
- The front door doesn't fully lock (you have to shove it & wait for a click) -- I flagged this to management the first week I moved in along with a ton of other issues I came across in my unit (my email was ignored), and then again a month or so later (they said "thanks for letting us know!" ... lol), but they did nothing. We had a break-in last winter because of this, and of course, management STILL did nothing. After speaking with other tenants about it, I found out that it had apparently happened before, but no action was taken (shocker). Packages were also frequently stolen from the building because of this. Tenants were forced to handwrite "warnings" on both sides of the front door to remind people to shove/pull it shut.
- To add to the security issues in the building, the top lock on my apartment door did not fully lock when I moved in. Without peepholes or door chain locks on the apartment doors, this proved to be a serious security hazard (especially when coupled with the front door issue). I flagged this to management and asked that it be replaced, but of course, they fought me on it! I replaced it myself and had to force management to pay for it (by threatening to take it out of my rent payment).
- The building is falling apart and is not taken care of whatsoever, which makes no sense because it's not a large building. The hallways were alllways dirty -- garbage and dead "things" everywhere -- and it constantly smelled of urine (many dogs in the building). The paint was peeling everywhere, the lights worked about 50% of the time ... it was just a mess. We received tenant surveys a few times, maybe once a quarter, and I was (obviously) honest about all of this, saying that the building could benefit from some TLC. The cleaning team finally came a week or so later (for the first time since I'd moved in), and I ran into one of the cleaners in the hallway -- he went on and on about how tenants had complained about the cleanliness of the building and that he was "forced to come clean" as a result ............ lol, really? I didn't even know what to say in response.
- The walls were SO. THIN. that you could hear literally everything outside, upstairs, next door ... even normal-volume conversations. It was just awful. There were some extremely disrespectful (long-standing) tenants in the building. They would blast movies, music and video games with INSANE bass levels on weeknights until 3am, they'd get into constant screaming matches (sounded like physical altercations at times) ... it was just nuts. The neighbors didn't seem to be very nice, and I feared that things would get worse if I'd said anything to them directly -- as opposed to reporting them to 311, I flagged these issues to management on multiple occasions (with video recordings as "evidence") in the hopes that this might be addressed in a calm manner. Obviously, nothing was done about it (lol).
- Tenants often get drunk and forget their keys and smash the windows of the front door to get into the building. Takes weeks for management to repair. (Lol again.)
- Units themselves are large, but are in horrible condition, I had to do a LOT of work to fix my apartment up upon moving in -- I filled about 30 holes and cracks, had to paint many areas, repair/replace fixtures, etc.
- VERY uneven flooring warped a few pieces of my furniture.
- Broken heaters spewed water everywhere during winter months, ruining my wooden dresser.
- They boast amenities -- new appliances, etc. -- but there are none, lol. The building is oooooold and 0 updates have been made in ages.
- I had to deal with 5 VERY large leaks in my unit over the course of 18 months, which damaged a number of my personal belongings (a few expensive ones, at that). It took AGES for management to attend to them, and then maintenance never properly fixed them when they came in. They never listened to me when I told them that there must be a larger issue, given how frequently they were occurring. During one of the leaks, water started pouring out of the ceiling light fixture in my bathroom and it took them 2 days to come look into it.
- Had an absolutely disgusting sewage backup in my bathtub (filled the tub up over the course of 4 hours, and I was horrified) because of an unreported backup upstairs and it took management 2 days to actually come and address the issue.
I was so sick of the lack of responses/care from management, so in April 2022, after another unanswered complaint, I notified them via email that I would be moving out when my lease ended on 7/31. I was relieved that my lease was finally coming to an end, but ran into MORE issues during that final month and after moving out ...
- Management tried to claim that I never notified them that I was moving out/not renewing my lease ONE WEEK before my lease ended, and threatened to deduct money from my security deposit because of that. I sent them the email confirmations from April (and afterwards), and there was no response. (Lol for the 50th time.)
- It was a BATTLE to receive my security deposit refund check from Plaza Management. There were 34 emails going back-and-forth regarding "my check being lost in-transit to the main office" in addition to other excuses (or them just ignoring my multiple follow-ups). It was only when I threatened to take them to small claims court for the 3rd time, when it was past the 60-day window in my lease agreement, that they finally confirmed that they check had been mailed to me. Absolutely ridiculous.
The cherry on top is that THEY INCREASED RENT BY 92.5% WHEN I MOVED OUT!!!!!!!!! Sure, I've seen and heard about pretty significant rent increases over the past few months, but 92.5%?! WHAT?! In a building with THIS many issues? Y'all are absolutely NUTS.
Advice to owner:
Fire everyone and shut down your company. You are all wildly incompetent and it should be illegal for you to manage any buildings in NYC. Scammers, scammers, scammers.