21 India Street,

Brooklyn, NY 11222

The doormen are great. Amenities are nice though I rarely use them and you have to pay extra. They also fix service issues typically the same day.

Management doesn’t respond to complaints unless they’re to do with heat/hot water, broken appliances, etc.

Beautiful building with friendly staff, good amenities and wonderful views of the east river. Service requests are usually handled promptly

Management is minimally responsive and quick to pass the buck for anything above simple maintenance repairs. Neighbors are extremely whiny on the building message board… you can tell these are some entitled assholes with too much time on their hands. I suppose this may contribute to management’s lack of responsiveness since the Karens come out in full force the second an elevator is out. As long as you stick to yourself and don’t have major maintenance issues this is a great place to live.

Lower your time preference

Location, location and location. That's literally it.

Hands-down the absolute worst, dgaf, no way to get ahold of them management team in the history of management teams. Phone numbers to reach them? Not hooked up. Emails? No response. Inept in every sense of the word x100. Ownership group back in AZ is equally terrible. Cannot get ahold of them for literally ANYTHING.

The KAWS statue out front is also a major headache in the evenings. Third-party front desk and concierge folks are nice, maintenance folks are nice, management is very NOT nice. Prickly, rude, unresponsive. On a scale of 1-10 they don't even get to fill in the first part of the 1.

Replace your entire management team with people who understand that this is a service industry job and that their function is to be able to serve the residents.

Responsive management; new apartments; awesome views

Construction nearby; rent increases

Beautiful views, great amenities, thick walls such that I rarely hear neighbors, great doormen

Appliances frequently break and building is slow and/or reluctant to fix them, and management company is a huge pain to deal with, with tons of unnecessary fees and disorganized processes.

The building is nice. The views are awesome. If the amenities are open, those are nice as well. When the ferry is actually up and running, that's pretty convenient. The below-the-line personnel are great - the doorman and package desk.

Building management is not good. They are very disorganized and just plain bad at their jobs. They try to communicate things going on in the building, but fall very short. They've tried charging us rent multiple times within a month. In fact, they messed up our move-in date, and is still trying to charge us! They once threatened to evict someone for smoking cigarettes within their unit without even looking into the neighbor's accusation - that specific unit weren't even smokers. They will charge you a monthly amenities fee, but then also charge you to "rent the amenities" - $1,000 - $1,500 rental fee. They also make you sign up to rent the amenities, but take no action into enforcing your rental if other tenants are using the space. The amenities are always getting work done so good luck enjoying them. There is ALWAYS work happening within the other units which the sound will resonate to other units. You'll get a million emails from management saying nothing. Sometimes they will even send you private, confidential emails meant for one specific unit, but they will copy the entire building. If you have a problem, they take days to get back to you. If you have a problem for repair, maintenance will sometimes sign off on the repair order without even showing up to the unit. And then management will argue with you that they did show. You pay all this rent for management to suck more than expected. And after all of this, management will still ask you to tip them at the holidays!!!

Management needs to do better. Get people in here that actually care about the building, its tenants and their job.

Great Location near the East River Ferry

Common Spaces are either dirty or smell of pungent floral disenfectant. Also the building has become pigeon infested so bring your cats .

Clean this place up and better management of common spaces

Design, apartment layout, fixtures, amenities

Management hard to get ahold of, prohibited dogs roaming, covid rent help

Use a new management company, help tenants during covid to get better reviews online since they’re tanking

For the most part, people are the best part.

The building has two types of housing: condo, rental. Brokers / building management misleads during tours on access to amenities and then bends to the will of condo owners / kicking others out. Their website / social media is misleading as well - the common areas are NOT pet friendly and there’s a new “restriction” on who can use what about every other week.

Be more honest and forthcoming with prospective and current tenants. They’re paying a lot to live here.

Doorman and front of house staff are fantastic.
Fantastic views of the city.

Dealing with management is a total pain.

Be more responsive to your tenants. Don’t lie to them about rental prices when you’re online site reflects totally different prices.