The Grosvenor at 8277 116 Street,

Queens, NY 11418

- My neighbors were wonderful people
- When we called 311, building management would start acknowledging issues we raised
- nice apartment layout
- nice neighborhood
- lots of dogs

- extremely high electricity bills with no reasonable explanation
- mold in multiple units within the first year of the building being available for rentals
- Jeff Zheng’s lack of professionalism:
- building management’s tendency to say they couldn’t resolve reasonable asks, like other tenants being consistently loud
- building management trying to disband the legally formed Tenant’s Association
- building management monitoring residents through the cameras
- building management refusing to acknowledge the security risk of multiple homeless people entering the building and putting the onus on tenants to police people entering
- building management removing any furniture from the lobby after someone sat down there waiting to be let back into their unit when locked out
- building management locking amenities prior to the established hours
- building management falsifying complaints against tenants who were part of the Tenants’ association
- building management pretending there was no pet fee/rent increase to get people to rent, then implementing both

If you acknowledge the problems and fix them, rather than trying to one-up your tenants, people might actually want to stay

New building that’s it

Where do I begin? The gentleman who runs this buildings name is Jeff he is an absolute nightmare. He does not deliver on any of his promises. He is a bully. He will harass the tenants. If he don’t do what he wants we started attendance association and he evicted and didn’t renew every single tenant that joined the tenants association. The building is always dirty people sneak into the building all the time the gym is pathetic, but worst of all is the ownership and the only person that you are allowed to speak to a person named Jeff who is an absolute tyrant and the most unpleasant person can ever deal with.

DONT MOVE HERE

Apartments are nice, tho weirdly cheap in some ways for ‘luxury’

Director of Polaris Management (Jeff Zheng) is petty and unprofessional, with the emphasis being skewed to what management dictates regardless of whether it makes sense, or is right for the tenants. Zero people skills, or attention to the fact that people are trying to make a home in their building. Makes an otherwise lovely building in a nice neighborhood unpleasant to live in.

Engage management that cares about the tenants and thinks in terms of customer service as part of the building experience

Apartment is nice, good appliances. Great location.

Cheaply built. Bizarre management style that creepily surveilles tenants, cares little about resident's desires, and seeks mainly to control tenants. There are supposedly amenities, but building policies render them unpleasant to nonexistent. Something fishy with the electricity resulting in high bills.

Get new management. Current management is doing nothing but creating bad blood with tenants.

Neighbors have each other’s back. Location is great.

MANAGEMENT. They sweet talk you into renting here. Once you sign, they will not care about you. Response from management for work orders are ridiculous. And when they come and fix something, it will be late at night or when you’re not home (even when you specifically told them they have no permission). Jeff is rude and unprofessional. Likes to play mind games and gaslight everyone.

Electric bills are HIGH. Some tenants are seeing bills as high as $1,200. So don’t fall for their lies of this being a green building that will save you $$

Clean house, and I don’t mean the apartments…

Quick responses and clean building.

Brand new

My neighbors are not loud just seem like there's a lot of drama.