Great building, poor management
Pros
Great super, clean, large apartment, elevator is clean and almost always works
Cons
Management team is both unresponsive and unavailable; laundry room is very expensive and always half of the machines are broken; rent increases are significant each renewal period
Advice to the owners
If you'd like to keep good tenants, you may want to be more available and present. I understand that Joann may be the gatekeeper, but she doesn't represent the building well.
Nice building in a good location
Pros
Great super, big spaces, classic style, elevator, extra cost, but pet friendly, laundry services in basement, you have the option to get monthly pest maintenance, good walkable central location to two train stations.
Cons
The laundry machines are always messed up, no storage, rents increase is a big jump, the doors of the apartment are not sound proof,
Advice to the owners
Be a little more understanding to your renters in what they may need.