21-77 33 Street,

Queens, NY 11105

Great location. Close to train

No gas in apartment= no working stove or oven for almost 2 years because the landlord is the worst.
Appliances were mostly refurbished and/or didn’t work well.
Building needs maintenance; Courtyard needs lots of TLC
Landlord was garbage and rude

Very close to all restaurants/bars and only steps away from the train station

The building is infested with rats. You’ll almost always see a rat running around the courtyard or the sidewalk. Also we had a big roach problem when we first moved in and now it’s just mild but still they pop up constantly. The place overall smells when you first walk in

Clean up the courtyard. Figure out the rat issue and maintain the building better where it doesn’t look so dirty.

The surrounding neighborhood is super nice. Easy access to food, transport, and multiple services. There's always something to do around here if you don't want to commute to the city. Also Astoria Park is nice!

Management of the building has really fallen apart lately. Rats are running rampart even during winter months in the waste area. Cockroaches are pretty bad as well in the warmer months. Extermination doesn't really do much than what we could've done ourselves. Still many issues not fixed in a couple apartments I've noticed. The building people are very nice, but usually they're slow on the response or really backed up which is a shame.

Hire more people or contractors to help fix any issues. Get rid of all the pests in the area. Fix the lights in the complex so it's more bright and not flickering or broken. You have a great area and this complex can be so much more!

Good location, well kept

Individual unit owner was awful, not responsive to necessary maintenance, stole gas.

Vet condo owners

The location is great and the courtyard is nice.

The landlord, lot of rats by the garbage

The landlord needs to do a better job of everything.

Amazing neighborhood, close to the subway, newly renovated units

The unit wasn’t cleaned out before I moved in and I moved in a day late. There were used toothbrushes in the bathroom, garbage left under the couch and nothing had been swept or cleaned. In fact the previous tenant was still moving out while I was trying to move in.

I didn’t have access to the fire escape the entire year living there. I asked multiple times to have a different window put in that would allow access and nothing was ever done.

I didn’t have heat or a working oven for 2 weeks in October/November and when I asked the landlord what was going on there was no response. Finally days later when I got an answer I was told to just wait and not answer the door for anyone I didn’t know??? I was given a toaster oven as a replacement for the oven after two weeks of not having a way to make food.

The landlord and plumber would say they had been calling me multiple times to fix issues in the apartment and that I just never picked up. However, that was always a straight up lie. They constantly ignored my complaints and didn’t fix issues that needed to be fixed.

The landlord lied again when he told the realtor that I was behind on rent and hadn’t repaid my security deposit that went towards rent when I lost my job during Covid. The realtor then threatened me with possible legal action. I immediately called my landlord and he told me he never said anything like that and acted all confused.

I saw the management office open maybe once the entire time I lived there. My roommate lost her keys and couldn’t get a new set for 3 weeks because “management was closed”. What management company is closed for 3 weeks? The realtor wanting to show our apt was somehow able to get a copy in 3 days meanwhile my roommate lost her keys early December and couldn’t get new ones until January.

Overall this management company and landlord were horrible to work with. I had zero communication with the management company as they were closed every time we tried to speak with them. The landlord was incredibly rude, a liar and acted like it was a problem to do his job.

Management should be open and available and easy to communicate with 24/7.

Communicate with your tenants. If there isn’t going to be heat or gas for an extended amount of time you should let people paying you thousands of dollars know what’s going on. Communicate nicely as well. When we asked you a simple question like “why don’t we have heat?” you shouldn’t respond with “well you guys still owe security deposit Idk what you want me to do”.

Stop lying???

Keep track of rent payments. Accusing someone of not paying when they did and threatening possible legal action might make you feel cool and powerful but that can do seriously damage to someone’s well-being.

Overall do better and stop being terrible at your job. Thank you!